Longer unlock delays
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turtlebeach
Hello,
I know you’ve said before that you don’t want to introduce super long unlock delays, because then people get locked out of their account in effect, but might you consider increasing the options slightly from 1 day as the maximum? Maybe to say a maximum of a few days or a week?
I think this could only be a positive and give users more options and more time to reconsider making any changes
Thanks
Ben
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Ben
Sorry for taking so long to respond to this. The unlock delay has been a challenge for us already from a support perspective as some users need urgent access before the 24 hour unlock delay window. I think the 1000 character random text + 24 hour time delay is pretty good "friction" for preventing reducing the restrictions on an account. If we can add an emergency unlock option with limited number of uses, then i think it would make sense to provide a bigger number. But we have to release emergency unlocks in a thoughtful way, so this is still being planned out
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turtlebeach
Ben fair enough! I agree 1000 characters + 24 hours is pretty good. I wonder if there’s some extra checks that might be helpful? As in, before someone locks their account for however long they have to sign off on their changes with more commitment? Like maybe their changes could be stated back to them and then they have to type ‘I understand’ or something to accept that he new terms of their content policy? Sorry just coming up with random ideas here, but thinking there must be a way of helping people who need urgent access, by giving them more agency initially to double check that things are set up how they want them? I find that at the moment one can add something like an app or a category to a blocklist and the save changed button automatically actions it after 5 seconds. I see how some people might inadvertently make a mistake here. If there was a ‘are you sure you want to add X to a blocklist, it will blog things like Y and Z?’ Type message , would that help?
Ben
turtlebeach: This is great feedback, thank you! Yes, your proposal would likely cut down on some of those cases